FAQs
Frequently Asked Questions
What currency are the prices displayed in?
All prices on Cherished Note are shown in USD - United States Dollars.
Is shipping free?
Yes. We offer FREE shipping on all orders placed through Cherished Note.
There is no minimum order value required to qualify for free standard shipping.
If an optional expedited shipping service is available, any additional charge will be clearly displayed at checkout before payment.
I just placed an order — when will it ship?
Most orders are processed within 1–3 business days after the order is placed.
This processing time is included within our estimated total delivery timeframe shown below.
Personalized, customized, or made-to-order items may require additional processing time. If additional processing time applies, it will be disclosed on the relevant product page.
Once your order ships, tracking information will be sent to your email when available.
How long does shipping take?
Our estimated delivery times include order processing and shipping transit time.
United States: approximately 6–8 business days
Canada: approximately 6–8 business days
United Kingdom: approximately 6–8 business days
Australia: approximately 6–8 business days
Other Supported Countries: approximately 7–10 business days
For example, an order delivered to the United States is generally expected to arrive within approximately 6–8 business days from the date the order is placed.
Delivery times are estimates and are not guaranteed. Occasional delays may occur due to carrier disruptions, customs processing, holidays, weather conditions, incorrect shipping information, or other circumstances outside our control.
Where are orders shipped from?
Cherished Note works with manufacturing, fulfillment, and logistics partners to produce and deliver our products.
Depending on the product, inventory availability, and destination, orders may be fulfilled from our partners located in: USA and China
Because we work with multiple fulfillment partners, the shipping origin shown on your tracking information may vary depending on the product purchased.
Why is my order being shipped in different packages?
If your order includes multiple items, they may be shipped separately depending on product availability and fulfillment location.
This allows us to send available items without delaying your entire order while waiting for every product to become available at the same location.
You may receive separate tracking numbers if your order ships in multiple packages.
There is no additional shipping charge if your order is divided into multiple shipments.
I haven’t received my tracking number. What should I do?
Tracking information is usually sent by email after your order has been processed and shipped.
Please allow 12-24 hours after receiving your shipping confirmation for the carrier's tracking system to update.
If you have not received tracking information after 5 business days, please contact us at:
Please include your order number so our support team can assist you.
I entered an incorrect address - what should I do?
If you entered an incorrect shipping address, please contact us as soon as possible at:
Please include your order number and the correct shipping address.
We will do our best to update the address before the order is processed or shipped.
However, once an order has entered fulfillment or has shipped, we may not be able to change the delivery address.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Can I cancel or change my order?
If you need to cancel or change your order, please contact us as soon as possible at:
We begin processing orders shortly after they are placed.
We will do our best to accommodate your request, but cancellations or changes may no longer be possible if the order has already entered processing, has been personalized, or has shipped.
I’m not fully satisfied with my order. Can I return it?
Yes. We accept eligible return requests within 30 days after your order is delivered.
To be eligible for a standard return, the item must be:
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Unused and unworn
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In the same condition in which it was received
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In its original packaging
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Returned with proof of purchase
To request a return, please contact us at:
Please include your order number and reason for the return.
Free return shipping is provided for eligible approved returns.
Please contact us before sending any item back so our support team can provide the appropriate return instructions.
What if my item arrives damaged, defective, or incorrect?
Please inspect your order when it arrives.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at:
Please include:
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Your order number
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A clear photo or video showing the issue
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A short explanation of the problem
Once reviewed, we will provide an appropriate solution. Depending on the circumstances, this may include a replacement or refund.
You will not be charged return shipping for damaged, defective, or incorrect items.
Can personalized or custom items be returned?
Certain personalized or custom-made products may not be eligible for standard returns because they are created specifically for the customer.
This may include products customized with names, dates, photographs, messages, or other personalized details.
Personalized or custom items that arrive damaged, defective, or incorrect are still covered by our policy.
Any return restrictions applicable to a personalized or custom product will be clearly disclosed on the relevant product page.
If there is an issue with your personalized item, please contact us at:
Will I be charged customs, duties, or taxes?
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
These charges are determined by local authorities and are separate from the purchase price unless otherwise stated at checkout.
Cherished Note does not control these charges.
Customs processing may also occasionally cause additional delivery delays.
I have a question that wasn’t answered here. Can you help?
Absolutely.
Please contact us at:
To help us respond faster, please include your order number if your question relates to an existing order.
Customer Support Hours:
Monday–Saturday
11:00 AM–11:00 PM Eastern Time (ET)