Shipping policy
Shipping Policy
At Cherished Note, we want your order to arrive safely and with clear expectations about processing, shipping, and delivery.
Free Shipping
We offer FREE shipping on all orders placed through Cherished Note.
There is no minimum order value required to qualify for free standard shipping.
Any optional expedited shipping services, if available, will be clearly displayed at checkout before payment.
Estimated Delivery Times
After your order has been processed and shipped, estimated transit times are:
United States: 6–8 business days
Canada: 6–8 business days
United Kingdom: 6–8 business days
Australia: 6–8 business days
Other Supported Countries: 7–10 business days
Where Are Orders Shipped From?
Cherished Note works with manufacturing, fulfillment, and logistics partners to produce and deliver our products.
Depending on the product, inventory availability, and destination, your order may be fulfilled from our partners located in: USA and China.
Because we work with multiple fulfillment partners, the shipping origin shown on your tracking information may differ depending on the product you purchased.
We select the available fulfillment location based on product availability, destination, and delivery capability.
Why Did My Order Arrive in Multiple Packages?
If your order contains multiple products, your items may sometimes be shipped separately.
This can happen when products are stored or produced at different fulfillment locations.
Rather than delaying your entire order until every item is available at one location, we may ship available items separately.
If your order is divided into multiple shipments, you may receive more than one tracking number.
There is no additional shipping charge for orders shipped in multiple packages.
Order Tracking
When tracking information is available, it will be emailed to you after your order has shipped.
Please allow 24–48 HOURS after receiving your shipping confirmation for the carrier's tracking system to update.
If your tracking information has not updated for an extended period, please contact our customer support team.
Delayed, Lost, or Returned Packages
If your order appears to be significantly delayed, stuck in transit, returned to sender, or lost during delivery, please contact us at:
Our customer support team will review your order and tracking information and help determine the appropriate solution.
Depending on the circumstances, this may include a replacement shipment, refund, or another solution in accordance with our Refund & Return Policy.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will attempt to update the address if the order has not yet been processed or shipped.
Once an order has entered fulfillment or has been shipped, we may not be able to change the delivery address.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
Whether these charges apply depends on the destination and local customs regulations.
Unless otherwise stated during checkout, any customs duties, import taxes, or similar government charges are the responsibility of the customer.
Cherished Note does not control these charges.
Customs processing may also occasionally cause additional delivery delays.
For more information about potential import charges, please contact your local customs authority.
Need Help With Your Order?
Cherished Note is operated by COSRIC LLC.
For questions regarding shipping, tracking, or an existing order, please contact:
Email: help@cherishednote.com
Customer Support Hours:
Monday–Saturday
11:00 AM–11:00 PM Eastern Time (ET)
We aim to respond within 12-24hours.