Refund policy
Refund & Return Policy
At Cherished Note, we want you to feel confident when shopping with us. If you are not fully satisfied with your order, you may request a return within the timeframe outlined below.
30-Day Return Policy
We accept eligible return requests within 30 days after your order is delivered.
To be eligible for a standard return, the item must be:
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Unused and unworn
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In the same condition in which it was received
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In its original packaging
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Returned with proof of purchase, such as your order confirmation or receipt
To request a return, please contact us at:
Please include your order number and reason for the return.
Do not send an item back before contacting us. Our customer support team will provide the appropriate return instructions after your request has been reviewed.
Free Return Shipping
We provide free return shipping for eligible returns.
Customers are not charged return shipping fees for approved returns.
After your return request is approved, our customer support team will provide the necessary return instructions and, where applicable, a prepaid return shipping label.
Please contact us at help@cherishednote.com before returning any item.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at:
Please include:
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Your order number
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A clear photo or video showing the issue
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A short explanation of the problem
Once we review your request, we will provide an appropriate solution. Depending on the circumstances, this may include a replacement or refund.
You will not be charged return shipping for damaged, defective, or incorrect items.
Personalized or Custom Items
Certain personalized or custom-made products may not be eligible for standard returns because they are created specifically for the customer.
This may include products customized with names, dates, photographs, messages, or other personalized details.
Personalized or custom items that arrive damaged, defective, or incorrect are still covered by our policy.
If there is an issue with your personalized item, please contact us at:
Any return restrictions applicable to a personalized or custom product will be clearly disclosed on the relevant product page.
Exchanges
If you would like a different item, size, style, or variant, please contact us at:
Our customer support team will review your request and provide the available options.
Depending on the circumstances, we may ask you to return the original item before a replacement or exchange is processed.
Order Cancellations or Changes
We begin processing orders as soon as possible after they are placed.
If you need to cancel or change your order, please contact us as soon as possible at:
We will do our best to accommodate your request.
However, cancellation or modification may no longer be possible if your order has already entered processing, has been personalized, or has shipped.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Your bank, credit card company, or payment provider may require additional time to process and display the refund after it has been issued.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
These charges are determined by local authorities and are separate from the purchase price unless otherwise stated at checkout.
Cherished Note does not control these charges.
Please refer to our Shipping Policy for additional information regarding international orders.
European Union 14-Day Cooling-Off Period
If your order is delivered to the European Union, you may have additional rights under applicable consumer protection laws.
For eligible orders, customers generally have the right to cancel or return a purchase within 14 days of receiving it, subject to applicable exclusions.
The item must be unused, unworn, in its original packaging, and include proof of purchase.
Personalized or custom-made items may be excluded from this right where permitted by applicable law.
This does not affect your rights if an item arrives damaged, defective, or incorrect.
Contact Us
If you have any questions regarding a return, refund, exchange, or order issue, please contact:
Cherished Note
Operated by COSRIC LLC
Website: cherishednote.com
Email: help@cherishednote.com
Customer Support Hours:
Monday–Saturday
11:00 AM–11:00 PM Eastern Time (ET)